Soapbox Policy





GENERAL TERMS: Each time a customer does business with SoapBox Caddie, they signify that they accept these Terms and Conditions. 

SOAPBOX CADDIE llc strives to give clients outstanding service and convenience. We give garments the best care possible by using modern equipment and products. We exercise utmost care in processing articles entrusted to us and use only those processes which, in our opinion, are best suited to the nature and condition of each individual article. Nevertheless, we cannot assume responsibility for inherent weakness of or defects in materials or workmanship that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suede, leather, silk, satin, double-faced fabrics, elastics, vinyl, polyurethane, or other delicate articles of clothing. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, belts, bells, brooches, fasteners, ornaments, pins, sequins, and zippers. 

SoapBox Caddie has the right to modify these terms and conditions at any time. 

SoapBox Caddie offers one garment care services: Wash-Dry-Fold (WDF) which includes washing and heat drying of all garments and is charged on a flat per bag rate. 

For questions or to report a problem, contact a SoapBox representative by e-mail at When using email there can be significant time delays between the time when messages are sent and when they are received and the order in which messages sent does not guarantee the order of their receipt. So please know that there may be technical reasons if we do not appear to be responding quickly to an email communication or request.] 

BASIS AND ACCEPTANCE OF TERMS AND CONDITIONS: Despite careful procedures and attention to detail, as with all services within the garment care industry, there is always a slight possibility that a garment may be damaged or lost or that a repair will not turn out as expected. When a customer alerts us that there has been a mistake or damage, we promptly investigate the matter, attempt to determine where things went wrong, and correct the problem. Sometimes, if a problem occurs despite strictly adhering to caring for garments according to garment care labels, it is the manufacturer that is responsible. However, we feel that, whatever goes wrong while we have your garments in our possession, you should be entitled to our help in resolving difficulties and receiving appropriate compensation. 

In order to create a uniform policy with our customers, we base these Terms and Conditions and limits on compensation on well-established national and international industry policies and guidelines such as those that appear in the Fair Claims Guide for Consumer Textile Products, published by ANSI, the American National Standards Institute (publication number ANSI/IFI 1-1988). That guide, developed by ANSI and IFI, the International Fabricare Institute, uses standards set by the insurance industry to determine responsibility and liability for loss or damage to garments. It is used by the Better Business Bureau, insurance companies, government agencies, and throughout the garment care and textile industries for adjustments and for resolving disputes. We ask that customers review these Terms and Conditions that describes how SoapBox Caddie resolves problems. These Terms and Conditions are subject to change. And although we make the effort to alert customers of changes in these Terms and Conditions, it is the customers responsibility to check back regularly to read them prior to doing business with us. 


NOTIFICATION PERIOD FOR CLAIMS: Orders are entered into our delivery system by our caddie drivers, through the Internet. Orders are noted as “delivered back” when they are returned to a designated service point or given to a customer by a caddie near a service point. If a pickup has been scheduled and is not at the designated service point for our driver to collect, or if the presence of a customer or customers agent prevents a pickup, the pickup is entered into our delivery system as a “missed pickup”. It is mutually agreed that we have returned the order to you when our 

delivery system confirms that the order was left at your residence, with you, or with an agent such as a “caddie” at your service point, or a time-stamped photo or location bar code scan of the delivery is made by delivery-service personnel. All claims are to be brought to our attention via writing at the address below no later than Seven (7) business days after our delivery system indicates that we have returned your order to you or notified you of the inventory of a garment bag. There will be NO exceptions. Customers are required to promptly examine returned articles upon receipt of the articles from us. SoapBox Caddie assumes no responsibility for items or orders that are lost, stolen, or relocated before we attempt pickup or after they are delivered back. 

MAXIMUM LIABILITY: SoapBox Caddie will not be responsible for any reparation beyond $100 for an entire order, even if the order costs over $100 to process (i.e., to clean). Furthermore, any single item will not be valued beyond the lesser of its fair market value or $50 for reimbursement. 

PICKUP AND DELIVERY: SoapBox Caddie does its best to pick up on-time and deliver back on time or earlier. We are not responsible for service delays or failures due to unforeseen events such as weather, traffic, road emergencies, accidents, truck breakdowns, telecommunications failures, computer malfunctions, production delays, blockage of access, or other problems not within our control. Informing you of pickup or delivery back successes or problems is a courtesy but is not guaranteed. 

Soap Box Caddie takes every means possible to offer secure service to in-home locations, to designated service points, or to designated agents such as concierges or housemates. Delivery personnel do not leave items when they are unable to access a customer's location, leave packages with a customer, a customer's designated agent, or at the exact delivery service point specified by the customer. Our delivery system notes orders as undeliverable when circumstances beyond our control prevent delivery to persons or locations specified by our customers. 

INSPECTION, DAMAGE, AND REPAIR: All articles are inspected before, during, and after production and damages noted at each stage. Damages include, but are not limited to, problems such as missing buttons, trim, discoloration, bleach spots, rips or tears, frayed materials, and ground-in filth. We may refuse to process items that, in our opinion, are not good candidates for garment care. 

TRIM AND ADORNMENTS: Although we disclaim any and all responsibility for trimmings, including but not limited to buckles, beads, buttons, belts, bells, brooches, fasteners, pins, and sequins, we do take preventive steps to protect such items during the cleaning process where damage, including but not limited to breaking, coming loose, tearing, or melting may occur. Preventive steps have greatly reduced but not eliminated these problems, which are often related to manufacturer and material defects. When a problem does arise we will do our best to deal with manufacturers and retailers and try to fix, find, replace or otherwise correct an issue but do not guarantee 100% satisfaction or offer any compensation. 

MISSING OR DAMAGED CONTENTS: SoapBox Caddie takes extraordinary steps prior to laundering to search all garments in hopes to find, remove, and return non-garment items such as cameras, cash, cell phones, flashlights, gum, jewelry, lipstick, make up, markers, mascara, pens, pins, watches, etc. However SoapBox Caddie takes no responsibility, financial or otherwise, for items that you claim were submitted with an order, items not found by us prior to laundering items. 

DAMAGED WASH-DRY-FOLD: In the case that a Wash Dry Fold Garment was damaged by SoapBox Caddie, our damage policy does not include fading or shrinking, both natural occurrences in laundering. Upon request, SoapBox Caddie will first try to replace the item with an identical manufacturer's item. Compensation for discoloration,

bleaching, or any other damages is limited to the lesser of the fair market value of the item or ten times (10x) the production expense of the particular garment, which, at most can be $17.50 (10x cost of one lb. of laundry). 

MISSING WASH-DRY-FOLD: SOAPBOX Caddie assumes no responsibility for garments claimed to be missing from our Wash Dry Fold service. Although every Wash Dry Fold order is processed individually, it is not an inventoried service. Our tracking system of garments through the Wash Dry Fold process is among the most advanced in the industry. However, SoapBox Caddie does not identify and track each individual garment through the Wash Dry Fold process. Even if an inventory list is included it will not be noted. It is very typical that customers are unaware of the exact contents of their Wash Dry Fold orders, and only have a suspicion that the garment was included in their order. It has been the experience of Soapbox Caddie that customers often blame the company, when in fact they find the garment in question a month or so later. 


ALLERGIES: We take the utmost care in dealing with allergies but we can not guarantee and will accept no responsibility for an allergic reaction caused by the soaps and chemicals we use. The same no responsibility applies to allergic reactions caused by soaps or chemicals that you have stated you are allergic to. 

MINIMUM ORDERS: For customers not on service plans: the minimum order for laundry service, Wash Dry Fold (WDF) is 15 LBS. Please refer to the Pricing Page on the Soapbox addie Web Site for more information or contact customer service for details. 

HONESTY: You are responsible for returning to your driver or contacting your local Soapbox Caddie office any incorrectly delivered garments or products. Although our automated systems have shown 99.9% accuracy, loopholes and human error (production, SB staff, concierges, customers) can occur. If you are to not return a mis-delivered items, either because you want to keep it, hold it for ransom, or because you've thrown it out then we will seek appropriate compensation and support our claim with tracking records. 

DISCOUNTS, PROMOTIONS, COUPONS, and SPECIAL OFFERS: Discounts, promotions, coupons, and special offers are limited to one per address and may be restricted to single use. Copies are not valid. 

GARMENT BAGS: Different size garment bags indicate the price of your WDF processing you wish performed on the contents. Each SB customer will be provided with 3 garment bags. These bags will be delivered when customers are sent their welcome package. There will be a small (20lb) medium (35lb large (60lb) bags. 


ARBITRATION: If, in the event that we cannot reach mutual agreement settling a dispute, you agree that any and all controversy or claims arising out of or relating to these Terms & Conditions of Soapbox Caddie shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The decision of the arbitrator shall be final and not be subject to appeal. The arbitration shall be conducted in Massachusetts and judgment on the arbitration award may be entered into any court having jurisdiction thereof. Notwithstanding anything to the contrary, Garment Valet may at any time seek injunctions or other forms of equitable relief from any court of competent jurisdiction. 

FALSE CLAIMS AGAINST SOAPBOX CADDIE:: You agree to indemnify and hold harmless Soapbox Caddie, its officers, directors, employees, suppliers, and affiliates, from and against any losses, damages, fines and expenses (including attorneys fees and costs) arising out of or relating to any false claims including, but not limited to, alleging violation of state or federal law, of credit or banking rules or regulations, of falsifying billing or charges, or any matters intended to harm the reputation of Soapbox Caddie.

SERVICE POINTS: In providing access to any service point or selecting service to any service point such as "inside apartment door," you agree to exonerate, indemnify and hold harmless Soapbox Caddie, its officers, directors, shareholders, employees, suppliers, and affiliates, from and against all claims, losses, damages, costs, fines, lawsuits, actions, judgements, and expenses (including attorneys fees and costs) arising out of or relating to intentional, unintentional or negligent acts or omissions, occurring inside, outside, around, or within your building, apartment or dwelling. 


If you have any questions or concerns regarding this agreement, please contact us at